just take a look at your instruction set, ctrl-alt-delete as part of an install kit??? that should give you a pretty good indication of how well written the AR software is. Its a hunk of bloatware that barely works to begin with. Anyway after installing the plugin in about 3 times, both with the auto and your move the file to the directory thing, all I get is some error from AR about "No perms were found for this document..." Of course being a good engineer I typed this into the Help facility of AR and true to AR's inability to do anything right; I got no matches. God forbid they actually have in their help files a list of all their own error messages and what to do about them, or even acknowledge that they issue error messages.

Anyway I imagine that this no perms thing has something to do with the firewall I'm behind and the fact that I can't get to the internet EVER without a username/password login. So all this plugin has done is shut down your files from those of us behind a firewall.

I understand your position, but AR is a hunk-o-crap. Maybe you can talk to the folks at Foxit reader and see if they have something that will work. Their software at least starts and stops cleanly, more than AR can say.

I took the liberty of moving your post to start a new thread.

Actually, alt-ctrl-delete is not actually needed to start the Task Manger: just right-click on an empty area of the taskbar and choose Task Manager. (I'll change our instructions.)

Your point about the firewall is well taken. If it wasn't for your particularly stringent requirement of logging in for every access, this would be easy: just set your firewall to allow outgoing connections on port 443 (https) from Adobe (or Acrobat) reader. You could restrict these even further if you want, e.g., only connections to xnumrec.merchantquest.net.

What I don't understand in your description is why a new login is necessary? Do you have to login separately for each and every new page view? If not, then what needs to be held constant to avoid new logins? Is it the client app (e.g. changes from Firefox to Adobe)? Or just the web address? Do you have the same problem if you go directly to "www.nrbook.com" or just "nrbook.com"?

Normally, the error message if you can't reach the permission server is "Error #2002. Unable to connect to server." I haven't seen your error message before, but it probably means that the plugin thinks you are actually off-line (as a firewall might simulate), not just on-line but unable to connect.

We will think about how to serve people in your situation.

Bill P.

The sys admin has some sort of symantec firewall installed, and I'm not sure how, why and when symantec recognizes a new user is trying to access the internet, on firefox webbrowser, it seems I have to login every time I reboot my PC, on IE, everytime after I close all my sessions of IE and then restart one. I have a download manager that ran into the same problem, but as it had a connection to the browser, when I started a download it downloaded the symantec access to internet login. once I signed in, I told the download manager to reload the page I really wanted, and the second time through it got the page I wanted. The openfile plugin it seems has no facility to handle the interim step of the login as AR was never meant to deal directly with the internet, and as such doesn't recognize the need to establish the normal cookie environment that I'm quite sure the symantec firewall is using to establish permission to the outside world. Hang on, I wonder if AR is just being dumb about the default browser and is simply looking at the IE browsers permission, I never use the IE browser so I imagine it is not logged on...

YUP!!!!

Thats it. As long as I signed in with windows IE, AR got through to your website, and was able to open my downloaded copy of chapter 12. Thats the work-around.

Thanks for the discussion, that was the only way I would of figured it out.

Sincerely,

Jon

I've got the same error message:
http://molot.mruk.net/zrzuty/noperms.png
My router allows all outgoing connections.
So what is wrong?
(OS: XP SP2)

PS If you can read this then it's a proof that I am connected.

I've got the same error message:
http://molot.mruk.net/zrzuty/noperms.png
My router allows all outgoing connections.
So what is wrong?
(OS: XP SP2)

PS If you can read this then it's a proof that I am connected.

I have this exact same problem.