A new subscriber to NR3 Electronic, located in Japan, reported getting the message "We are unable to find a subscription with the key ABCDEF-123456..." [actual key omitted] when he attempts to access his control panel at http://www.nrbook.com . The key is in fact a valid key.

Workaround: Enter the key without the hyphen, so the above example would be ABCDEF123456 . This seems to fix the problem.

Explanation: Not sure. It is possible that the hyphen was being transmitted as a two-byte unicode instead of as a single byte ASCII character (which the server expects). This might possibly happen on machines set up to use Asian fonts by default.

I bought NR - Third Edition - book including the Source Code CD-Rom v3.0. But I can not use the digital descriptions on CD without the 'Subscription key'.
Is the code somewhere in the book or should I have the code anywhere else? Unfortunately, I can not find it.

The book and the electronic subscription are separate products, because most people only want one or the other. However, if you own the book and also buy the electronic subscription, then you get a "lifetime" subscription instead of the normal 3 years.
See details at http://www.nr.com/aboutNR3electronic.html .